Nusuk App & Rawdah Permit Guide 2026: Booking, Timings and Fixes
Quick answer
Download the official Nusuk app, register with your passport and visa details, then open the Rawdah (Al-Rawdah Al-Sharifah) service to pick an available date and time. Separate slots exist for men and women, and you can usually book one Rawdah visit within a set period. If no slots appear, check again regularly — new slots open on a rolling basis — and make sure your visa is active and you are logged in with the correct account.
Nusuk is the official Saudi platform for Umrah and visits to Masjid an-Nabawi. Rawdah visits need a permit booked through it, and permits are checked at the entry gate.
This guide walks through registration, booking and the errors pilgrims most often hit — especially those using Indian or other international mobile numbers.
Step 1: Register on Nusuk
- 01Download the official appInstall Nusuk from the App Store or Google Play. Avoid look-alike apps — the official publisher is the Saudi Ministry of Hajj and Umrah.
- 02Create your accountChoose the visitor option and enter your passport number, nationality, and visa number exactly as shown on your visa. GCC residents may register with their residency details.
- 03Verify with OTPEnter the code sent to your email or phone. International numbers sometimes receive codes late — email verification is usually more reliable.
Step 2: Book a Rawdah permit
- 01Open the Rawdah serviceFrom the home screen choose the Rawdah or 'Prayer in Al-Rawdah Al-Sharifah' option and add each family member who needs a permit.
- 02Pick a date and timeSelect an available slot. Men's and women's slots are separate. If nothing is showing, check again at different times of day — new slots are released on a rolling basis.
- 03Save the permitDownload or screenshot the permit QR code. Arrive at the designated gate shortly before your slot — late arrivals may be turned away.
Fixing common Nusuk problems
- OTP not received: switch to email verification, check spam, or wait a few minutes before retrying
- Visa number not found: wait 24–48 hours after visa issue, and confirm you typed the visa number, not the application number
- No Rawdah slots: refresh at different times; slots often open closer to the date
- Account locked: reset password via email rather than repeating failed logins
- Location error: allow location access and update the app to the latest version
Umrah permits in peak season
Visa holders arriving from abroad usually have their Umrah entitlement linked to their visa. In very busy periods such as Ramadan, Saudi authorities can require a Nusuk Umrah permit with a set time slot to enter the Mataf. Check the app before you travel and again on arrival.
Frequently asked
Questions pilgrims ask about this
Short, direct answers to the questions we hear most often from Indian pilgrims.
Do women need a separate Rawdah permit?
Yes. Women's visits are scheduled in separate time slots and entered through women's gates, so each woman needs her own permit in Nusuk.
How often can I visit the Rawdah?
Nusuk normally limits how frequently each person can book a Rawdah visit. The current interval is shown in the app when you book.
Can I use Nusuk with an Indian phone number?
Yes, but SMS codes can be delayed while roaming. Use email verification where possible, or a local Saudi SIM after arrival.
Can Marhaba Haji help me with Nusuk?
Our specialists can guide you through registration and common errors over WhatsApp. Slots themselves are allocated by the official platform.
Still have a question? Ask our visa assistant in your own words — answers link back to our guides.
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